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2017
Contact Us

Frequently asked support questions

Please see our list of frequently asked support questions below. There is also a "Ride FAQ" available here on our site which covers specifics about the ride itself. If your question is still not answered you may contact one of the following support teams:

For general information: This email address is being protected from spambots. You need JavaScript enabled to view it.

For website support: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  1. I receive an "email address in use error" when registering or processing a donation.
  2. How do I change my ride registration details?
  3. Where can I find a list of my past donations (either given or received) and download a receipt?
  4. How do I edit my fundraising page?
  5. I was notified of a donation being made to my fundraising cause or I made a donation to a fundraiser. However, I do not see the donation on the fundraising page.

 

I receive an email address in use error when registering or processing a donation.

 

How do I change my ride registration details?

  • Login to the Tour website here: https://www.tourdavita.org/login.php
  • You will then be taken to the Dashboard.
  • Click on the "My Tour DaVita" button.
  • You will see a link for this year's registration. Simply click on that link and edit your details as desired.

 

Where can I find a list of my past donations (either given or received) and download a receipt?

  • Login to the Tour website here: https://www.tourdavita.org/login.php
  • You will then be taken to the Dashboard.
  • Click on "My Donation History" (for donations made) or "My Donors" (for donations received).
  • You will then see a list of all the donations you've made or received throughout the history of the Tour. A link to download a PDF receipt is available for all donations made in 2014 and on.

 

How do I edit my fundraising page?

  • Login to the Tour website here: https://www.tourdavita.org/login.php
  • You will then be taken to the Dashboard.
  • Click on the "My Fundraising Page" button.
  • Click on the "Manage" link next to the fundraising page you'd like to edit.
  • Click on the large "Edit my fundraising page" button.

 

I was notified of a donation being made to my fundraising cause or I made a donation to a fundraiser. However, I do not see the donation on the fundraising page.

  • Due to Tour DaVita compliance rules, the donation made to your fundraising page may have been fully or partially allocated to the general fund.
  • Please view our Tour Compliance Donations Rules chart to fully understand who is allowed to donate what amount to whom.
  • Visit the My Donors page (from your Dashboard) to see if any donations made if your name were impacted by this year's compliance rules. 
  • If you believe your donation was reallocated in error. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. and include the following details:
    • Fundraiser Name
    • Donor Name
    • Donation Date
    • Donation Amount