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2017
Contact Us

Frequently asked support questions

Please see our list of frequently asked support questions below. There is also a "Ride FAQ" available here on our site which covers specifics about the ride itself. If your question is still not answered you may contact one of the following support teams:

For general information: This email address is being protected from spambots. You need JavaScript enabled to view it.

For website support: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  1. I receive an "email address in use error" when registering or processing a donation.
  2. How do I change my ride registration details?
  3. Where can I find a list of my past donations (either given or received) and download a receipt?
  4. How do I edit my fundraising page?
  5. What are the DaVita Donation Compliance Guidelines?
  6. I was notified of a donation being made to my fundraising cause or I made a donation to a fundraiser. However, I do not see the donation on the fundraising page.

 

I receive an email address in use error when registering or processing a donation.

 

How do I change my ride registration details?

  • Login to the Tour website here: https://www.tourdavita.org/login.php
  • You will then be taken to the Dashboard.
  • Click on the "My Tour DaVita" button.
  • You will see a link for this year's registration. Simply click on that link and edit your details as desired.

 

Where can I find a list of my past donations (either given or received) and download a receipt?

  • Login to the Tour website here: https://www.tourdavita.org/login.php
  • You will then be taken to the Dashboard.
  • Click on "My Donation History" (for donations made) or "My Donors" (for donations received).
  • You will then see a list of all the donations you've made or received throughout the history of the Tour. A link to download a PDF receipt is available for all donations made in 2014 and on.

 

How do I edit my fundraising page?

  • Login to the Tour website here: https://www.tourdavita.org/login.php
  • You will then be taken to the Dashboard.
  • Click on the "My Fundraising Page" button.
  • Click on the "Manage" link next to the fundraising page you'd like to edit.
  • Click on the large "Edit my fundraising page" button.

 

What are the DaVita Donation Compliance Guidelines?

  • Tour DaVita solicitation and fundraising activities must always be in compliance with DaVita's Code of Conduct as well as Policies and Procedures and never for the purpose of inducing referrals or services. Each rider/fundraiser agrees to abide by these rules prior to registration.
  • Due to these rules, a donation made to a fundraisers page may be fully or partially allocated to the General Fund based on the donor's classification.
  • Please view our Tour Compliance Donations Rules chart to fully understand who is allowed to donate what amount to whom.

 

I was notified of a donation being made to my fundraising cause or I made a donation to a fundraiser. However, I do not see the donation on the fundraising page.

  • Due to Tour DaVita compliance rules, the donation made to your fundraising page may have been fully or partially allocated to the general fund.
  • Please view our Tour Compliance Donations Rules chart to fully understand who is allowed to donate what amount to whom.
  • Visit the My Donors page (from your Dashboard) to see if any donations made if your name were impacted by this year's compliance rules. 
  • If you believe your donation was reallocated in error. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. and include the following details:
    • Fundraiser Name
    • Donor Name
    • Donor Classification
    • Donation Date
    • Donation Amount

 

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